Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elektibrand@gmail.com. Please note that returns will need to be sent to the following address: 14 Poland St, London W1F 8QD, United Kingdom.

Once your return is received and verified, your refund will be issued. Please note that returns can take up to 2-3 business days to be processed.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times on financial organizations.

Please note: All returns are subject to a £3.99 return shipping fee, deducted from your refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elektibrand@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elektibrand@gmail.com.

Responsibility

Returned items are your responsibility until we receive them. Please make sure they're packed un securely and can't get damaged on the way.

As the parcel remains your responsibility until it arrives back to us, ensure that you retain your proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to un by mistake that are returned to un by mistake. If we are able to locate them and you'd like these returned to you, we may ask you to cover the delivery cost.

Unreasonable Claims / Fair Use Policy

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered.

If you return items that do not match what you originally ordered, we reserve the right to take legal actions against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company.